Refund Policy

The 30-day money-back guarantee

PROTOCOL 90 is covered by a 30-day money-back guarantee. If you apply the method and feel there has been no change at all, you can request a full refund within 30 days of your purchase. No awkward questions, no forms, no hoops.

How to request a refund

Email support@protocoll90.com from the address you used at checkout, within 30 days of your purchase, and include your purchase confirmation or order number.

• You do not need to explain your reason.
• We aim to confirm every request within 2 business days of receiving it.
• Refunds are issued to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days after the refund is processed.

What happens to your access

PROTOCOL 90 is a digital product. When a refund is issued, your licence to use the manual ends and you must delete any copies you have downloaded, printed, or stored.

Outside the 30-day window

Requests made more than 30 days after purchase fall outside this guarantee. If something went wrong with your order — you were charged twice, you never received your download, or your file is corrupted — contact us regardless of how much time has passed and we will fix it.

Chargebacks

If you believe a charge is incorrect, please email us before opening a dispute with your bank. A direct refund is faster than a chargeback in almost every case, and we would rather resolve it with you.

Contact

Refund requests and any question about this policy: support@protocoll90.com.